ServiceNow's 'Autonomous Workforce' Announcement Is the Clearest Signal Yet That AI Employees Are Replacing AI Features
ServiceNow announced Autonomous Workforce on February 25, packaging AI agents as digital employees with role-based permissions, not features bolted onto existing products. With its Moveworks acquisition bringing 5.5 million users and claims of 90%+ IT request automation at 99% faster resolution, this is the first major platform vendor selling AI headcount, not AI tooling.

